Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at noctori12@gmail.com. In most cases we do not require the item to be physically returned — we handle all issues directly and will make it right. Items sent back without first contacting us will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We'll evaluate the issue and resolve it promptly — either with a full refund or a replacement sent at no charge.

Exceptions / non-returnable items
We cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to get a replacement is to contact us at noctori12@gmail.com. In most cases we'll send a replacement directly without requiring you to return the original item.

Refunds
Once your return or issue is approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since approval, contact us at noctori12@gmail.com.